Improve CSI scores

Improve your customer satisfaction rating, loyalty and retention

Traka Automotive eliminates errors, makes your staff happier, saves them time and allows them to focus more on the customer which will improve your CSI scores.

No lost customer keys

No need to replace locks. No unhappy customers. No hits on customer satisfaction.

Improved employee satisfaction

Equals more positive interaction with customers.

Demos are always available to be opened and driven

No waiting around for the key to be found and no need to rearrange a visit.

Differentiated service from the competition

WILL be visible to customers who will score their CSI experience higher with your dealership.

Audited responsibility for parking and Speeding fines

Which may be incurred after the keys are handed over to the dealership. No arguments with the customer over responsibility.

Demonstrable key security to customers

Differentiates your service from the competition. Many dealers show the system to customers to re-assure them their key is being tracked during it’s time in the business.

Staff can locate and handover the key promptly

And tell the customer exactly where their vehicle is parked when they come to collect it by looking at the software on their PC.

Increased productivity of Service Advisors

Allows them more time with each customer which will improve your CSI scores.

Item
Example Benefit
£
No lost customer keys
No lost customer keys
£1,000
Know who was responsible for parking and Speeding fines.
No arguments with the customer, no hits to CSI score – avoid negative scores
£1,000
Improved Employee Satisfaction
More positive interaction with customers leading to improvements in CSI
£1,000
Demonstrable key security to customers
Differentiates your service from the competition leading to 3 additional customers retained per year and CSI improvement
£1,000
Differentiated service from the competition WILL be visible to customers
Differentiated service from the competition WILL be visible to customers
£1,000
Ensure a demo can be completed every time
Sell more cars and satisfy customers better
£1,000
Deliver vehicle back to the customer promptly
Turn customers around quickly, saving time and money and making them happier
£1,000
Increased productivity of Service Advisors
Spend more time with each customer, no stress connected with keys, build rapport and improve CSI
£1,000

 

TOTAL POSSIBLE BENEFIT FOR THIS AREA

 

 

£8,000 per annum

 

 

COMBINED POSSIBLE BENEFIT ACROSS ALL AREAS

 

 

£130,250 per annum

 

 

For a small dealership, the potential benefit may be slightly smaller and for a larger dealership, potentially far greater than the figure above.

Based on the estimate, annual benefits of Traka Automotive will outweigh the cost of the system well within year 1 and keep on generating £ benefits year after year.