Workshop efficiency

Improve the Aftersales Department Performance

Traka Automotive improves the efficiency of your Aftersales operation. Technicians and other Productives are your most valuable asset – saving them time on every job contributes directly to the department bottom line

Full history of key movements

Know who has taken a key and when, who worked on, who cleaned a vehicle, where it moved from and to and where it is located now.

Restrict access to specific keys like Courtesy Cars

So they are always available to loan out.

Controlled access to keys for valeters

And external staff who may be under contract allows you to maintain control over key usage whilst allowing them to get on with the work they need to do.

Very fast key tagging from the service desk to suit busy periods

Records are pulled from the DMS for key assignment meaning minimal data entry is required. Advisors will therefore maximize their time with the customer.

No lost customer keys

No need to replace locks. No unhappy customers. No hits on customer satisfaction.

Deliver vehicle back to the customer promptly

Staff will know exactly where they key is located and where the vehicle is parked from the eTag software on their PC.

Quick vehicle and key location lookup

From any PC for any member of staff. The system is designed to disseminate information to where staff need it therefore the software is quick and easy to load onto any PC anywhere in the dealership at no extra cost.

Huge productivity gains in the Workshop

Every minute saved by every technician, service advisor, driver and valeter can be productively re-employed making the business money. Saving just 5 minutes per day per Technician will pay for the system within months and keep on making you additional profit month after month thereafter.

Get extra work done in the same number of hours

Time is wasted by staff looking for keys, asking where vehicles are located, chasing down colleagues with keys…Eliminate this waste from the business and spend the time booking more jobs, selling more hours and more parts.

Improved Employee satisfaction

Keys are a necessary evil. It is extremely frustrating for staff to waste time hunting for keys when they could be getting on with work, particularly if they are bonus’ed on productivity or customer facing. Knowing the location of a key and vehicle instantly will make their lives easier.

Know who was responsible for parking and Speeding fines

Undeniable proof provided by the system ensures the responsible member of staff is found responsible rather than a Director or Company Secretary.

Increased productivity of Service Advisors

Allows them more time with each customer and removes un-necessary stress connected with keys.

Demonstrable key security to customers

Differentiates your service from the competition. Many dealers show the system to customers to re-assure them their key is being tracked during it’s time in the business.

Integration with the DMS eliminates duplicate data entry

When adding keys and keeps data aligned between the two systems.

Fully audit the movement of keys between locations

How long did it take to move a vehicle from Site A to Site B, when was it done, by whom?

Measure PDI processes

Step by step, by whom, how long each step took – to identify strengths and weaknesses, compare staff and improve performance.

Measure Parking Space usage to improve overall use of capacity

Visual check of the key cabinet will highlight congested areas and under-utilised areas and identify improvements. Detailed analysis of areas can be performed showing %age utilization by day/week/month/year.

Colour-coded segmentation of the key cabinet

And corresponding configuration of the software can indicate workload to be undertaken e.g. keys in ‘red zone’ require valeting, keys in ‘green zone’ need to be brought round to front of site for customer handover etc Processes can be designed specific to each customer at no extra cost.

Item
Example Benefit
£
No lost customer keys
No need to replace locks. No unhappy customers. No hits on customer satisfaction. Eliminate 3 incidents per annum at £250 per incident.
£750
Know who was responsible for parking and Speeding fines.
Allocate costs and fines to staff and customers. For example, 2 of each per year for aftersales department
£150
Improved Employee Satisfaction
Saves 10 minutes per day for every staff member previously spent looking for a key or a vehicle, which reduces stress and allows staff to get on with their job. Reduces turnover of staff
£5,000
Integration with the DMS
Eliminate data entry of vehicle details saving all members of staff valuable time each day
£500
Very fast key tagging from the service desk
Service Advisors spend 2 more minutes with each customer
£2,000
Fully audit the movement of keys between locations
Measure drivers, eliminate time-wasting, eliminate re-tagging of key at each location
£500
Measure Parking Space usage to improve overall use of capacity
Optimise site usage by 5%
£500
Improved customer satisfaction
No waiting for keys or vehicle to be returned after a service, no more lost keys or replacement locks
£2,000
Huge productivity gains for all departments, particularly in Aftersales
Saving just 5 minutes per day per Technician for 10 technicians at a labour rate of £100 per hour
£25,000
Get extra work done in the same number of hours.
Eliminate time wasted hunting for keys and vehicles by everyone else - spend the time booking more jobs, selling more hours and more parts.
£5,000
Demonstrable key security to customers
Differentiates your service from the competition leading to 3 additional customers retained per year
£1,500
Full history of key movements
Know who worked on every vehicle instantly, saving investigation time
£1,000
Restrict access to specific keys
Courtesy Cars can only be taken by Service Advisors so they are always available to loan out – avoid CSI issues
£500
Controlled access to keys for valeters and external staff
No manual logs, no management intervention, saves time
£500
Deliver vehicle back to the customer promptly
Turn customers around quickly, saving time and money
£1,000
Quick vehicle and key location lookup from any PC for any member of staff.
No telephone calls, no walking around or asking about, saves time
£1,000
Increased productivity of Service Advisors
Spend more time with each customer, no stress connected with keys.
£1,000
Measure PDI processes
Identify strengths and weaknesses, compare staff and improve performance by 5%
£2,000
Colour-coded segmentation of the key cabinet
Show workload to be undertaken, eliminating paperwork
£250

 

TOTAL POSSIBLE BENEFIT FOR THIS AREA

 

 

£50,150 per annum

 

 

COMBINED POSSIBLE BENEFIT ACROSS ALL AREAS

 

 

£130,250 per annum

 

For a small dealership, the potential benefit may be slightly smaller and for a larger dealership, potentially far greater than the figure above.

Based on the estimate, annual benefits of Traka Automotive will outweigh the cost of the system well within year 1 and keep on generating £ benefits year after year.